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Customer Service

Contact Us

Telephone: (604) 935-2281
E-mail: Please use our contact form.

Shipping Rates and Information

All orders over $100 (before taxes) are shipped for free via Canada Post standard air shipping service. Delivery times are:

 5-7 days Canada
 4-10 days United States
 6-10 days International

For orders under $100, shipping will be added based on where we are shipping to. The shipping costs will be calculated prior to your payment so that you'll know them in advance. These costs, with the same delivery times as shown above, are:

 Canada $13 (3-day Express Post available for $15)
 United States $10
 International $17

All order can be shipped by 2-day courier at an additional cost:

 Canada or United States $40
 Asia/Australia $70
 UK/Eurpoe $60
 All Other Countries $100

FREE EXPRESS SHIPPING ON ORDERS OVER $1,000

Please contact us for further details.

Taxes

For items shipped to Canada, we add the 5% GST. For items shipped to British Columbia, we also add the 7% PST. There are no taxes added for items shipped to the United States or Internationally.

Online Payment

Click here to pay for a special order online.

Return Policy

Due to the one-of-a-kind nature of our product, refunds are not available. However, if you would like to exchange an item for a credit, that can be done within 30 days of purchase. You will be responsible for the return shipment to us and shipment of any items purchased with the credit note.

Cancel My Order

You can cancel your order PRIOR to shipment. Either call us at 604-935-2281 or use the form on the Contact Us page. Be sure to include your confirmation code.

Privacy Policy

You can read our entire Privacy Policy here.

Secure Shopping

We use one of today's most advanced security systems, the Secure Sockets Layer (SSL) protocol, to encrypt, or encode, information you send to us. The encryption process protects all the information that you submit to us. It is all scrambled before it is sent from your computer. Only once we receive your information is it decoded, and we make all reasonable efforts to ensure its security on our own systems.

We do not either capture or save any of your credit card information on our site or our servers. All credit card processing is done by PayPal, the leading on-line credit card processor in the world. For more information on PayPal's security, visit their Security Center.